Privacy Notice Version: 4.0 Date: 09/06/2019 Author: DAVID ALLEN Stored at: Local  

Privacy Statement Summary:

  At ConnecTwo, your privacy is a top priority. We design all of our systems and services with your privacy in mind. We strive to be transparent in the way we process your data. We work hard to keep your information secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.

Who will use my data?

 
Who will use my data? ConnecTwo.co.uk and associated website and services..co.uk
What for? We will store and process your data in order to allow us to provide our dating, messaging, and introduction services to you. We may also send you offer details that we think you will be interested in. This may include a range of our related websites and services. We may also use your data to process financial transactions. We will only process your data in relation to financial transactions with your consent and/or in relation to the contract between us.
What will happen if I contact you? If you contact us we will use your data to send you the information you have requested and updates, offers and other information that we think you will be interested in. We may store and process your data for marketing purposes for up to 3 years. You can o fcourse contact us at anytime and ask us to stop sending updates.
What data will be stored? We will store your personal details in order to provide our dating, messaging, and related services to you. We will store details of subscription enquiries, purchases, and related financial information as required.
What data will be shared? We will not share your data with any third parties other than as described here. We will share your information with any regulator or legal body that requests it.
How long? Your data will be stored for up to 7 years after which time your data will be deleted.
Who can access my data? We will never sell, share or otherwise distribute your data to any other third party.
How is my data kept secure? We will store your data on secure UK based servers which will be processed in the UK. We use industry standard security protocols/technology to secure data.
 

About This Privacy Policy

This policy sets out how we will use and share the information that you give us. This policy describes your relationship with ConnecTwo.co.uk. The General Data Protection Regulation (GDPR) describes how organisations must collect, handle, process and store personal information. These rules apply regardless of whether data is stored electronically, on paper or other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully. GDPR is underpinned by eight important principals. These say that personal data must:
  • Be processed fairly and lawfully
  • Be obtained only for specific, lawful purposes
  • Be adequate, relevant and not excessive
  • Be accurate and kept up to date
  • Not be held for any longer than is necessary
  • Processed in accordance with the rights of the data subjects
  • Be protected in appropriate ways
  • Not be transferred outside the European Economic Area, unless that country or territory also ensures an adequate level of protection
We take these responsibilities seriously, this document describes our approach to data protection. This policy helps to protect us from data security risks, including:
  • Breaches of confidentiality. For instance, information being given out inappropriately.
  • Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.
  • Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.

Who We Are And How To Contact Us

ConnecTwo.co.uk is operated by a UK based company and is registered with the Information Commissioner’s Office. The data controller is: DAVID ALLEN. You can contact us in any of the following ways: Website: CONNECTWO.EU Post: 23 Rectory Gardens Irthlingborough Northants NN9 5LA

This privacy policy applies to

ConnecTwo.co.uk is a DATING SITE. This policy relates to users of ConnecTwo.co.uk. Processing of your data is required in order to offer you these services. This policy applies to individuals who have shared their data as either a customer, employee, supplier or in any other capacity. It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the GDPR. This can include:
  • Names of Individuals
  • Personal details
  • Dating profiles created
  • Financial information
  • Postal addresses
  • Email Addresses
  • Telephone numbers
  • …other information you choose to share with us

What this policy applies to

This section describes the lawful basis for processing your data and applies to information about yourself that you choose to provide us with or that you allow us to collect. This includes:
  • The Information you provide when you contact us
  • Information you share when you create your profile
  • Information you share with other users of our site and services
  • Information you share whilst using our messaging services
  • When you contact us in order to discuss using our services
  • Information we collect about how you use the website
  • Information relating to the services we offer to you and other transactions including financial and other personal information required to complete these transactions
  • Information that is given and stored as part of our ongoing relationship
  • All other information you provide to us
We recognise that we may collect or process sensitive data about you, where this is the case we will do so only with your consent.

How your information will be used

We will only use your personal data for the purposes for which we collected it and as you would reasonably expect your data to be processed and only where there is a lawful basis for such processing, for example:
Purpose/Activity Type of data Lawful basis for processing
To register you as a new member (a) Identity, (b) Contact, (c) Technical Performance of a contract with you
To provide the Services to you, including: Maintaining a profile, answering questions, and providing information about yourself, Analysing your personal data to match you with other users and allowing you to communicate with other users to make a match. (a) Identity, (b) Contact, (c) Financial, (d) Transaction, (e) Marketing and Communications, (f) Photos, (g) Technical (a) Performance of a contract with you, (b) Necessary for our legitimate interests to recover debts owed to us
To manage our ongoing relationship with you which will include notifying you about changes to our terms, services, or privacy policy, to maintain our records (a) Identity, (b) Contact, (c) Profile, (d) Marketing and Communications, (e) Photos, (f) Technical (a) Performance of a contract with you, (b) Necessary to comply with a legal obligation, (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our services
To administer and protect our business, our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) and your personal data (a) Identity, (b) Contact, (c) Technical, (d) Profile, (a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise, (b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications, (f) Technical Necessary for our legitimate interests to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical, (b) Usage Necessary for our legitimate interests to define types of customers for our services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about services that may be of interest to you (a) Identity, (b) Contact, (c) Technical, (d) Usage, (e) Profile Necessary for our legitimate interests to develop our services and grow our business
 

What Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:  
  • Information You Provide. When you register, use or subscribe to any of our Services or take part in any interactive features of the Services (such as any contests, games, promotions, quizzes, surveys, research or other services or features), we may collect a variety of information, including:
    • “Contact Data” such as your name, email address, and phone number
    • “Profile Data”. ” when you complete your profile, you can share with us additional information, such as details on your personality, lifestyle, interests, demographic information, place of work or education, gender, age, dating age range preference, physical characteristics, personal description, life experiences, geographic location and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos (“Photos”), you may allow us to access your camera or photo album. Some of the information you choose to provide us may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation and religious beliefs. By choosing to provide this information, you consent to our processing of that information.
    • “Transaction Data”. such as when you subscribe to a paid service or make a purchase directly from us, you provide us or our payment service provider with information, such as your debit or credit card number or other financial information including, for example, expiration date, name, address, transaction ID, timestamps, and email address. Credit card transactions are processed through industry standard Secure Socket Layer (SSL) and / or strong encryption (3DES) by a third party, which only uses your information for that purpose.
    • Information from Content You Upload. When you upload photos, videos or other content to the Services, we may collect information about the content, such as the time, date and place the photo or content was taken or uploaded (also known as metadata), and how you use them, who views them or with whom you share. We may also scan and analyse the photos you provide to us using third party services for several purposes, including for anti-fraud purposes, for the assessment of whether the photos are consistent with our Terms of Service, to help identify your interests and activities, such as if your photo includes pets, sports, or trips, and to help us provide better matches for you.
    • “Communications Data”. if you contact our customer care team, we will collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service. Of course, we also process your chats with other users as well as the content you publish, as part of the operation of the Services.
    • When you participate in surveys or focus groups, you give us your insights into our services, responses to our questions and testimonials.
    • When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
    • Where you choose to disclose your comments in the comments section (if any) of our Advice blog. Our Advice blog is made up of posts that are relevant to dating and relationships and is available to our users and visitors. Please consult our Community Guidelines when posting comments on the Advice discussion boards. To request removal of your personal information from our blog or community forum, call us on
  • Information Automatically Collected. When you access our Services, we and our third party partners automatically record information from your device and its software, such as your IP address, browser type, Internet service provider, platform type, the site from which you came and the site to which you are going when you leave our website, date and time stamp and one or more cookies that may uniquely identify your browser or your account. When you access our Services using a mobile device, we may also receive or collect identification numbers associated with your device (such as a unique device ID, IDFA, Google AdID), device type, model and manufacturer, mobile device operating system brand and model, phone number, email address, and other apps that you have downloaded (“Technical Data”). We also collect information about your usage of, and activity on, our Services (“Usage Data”).
  • Information About How You Use the Services. We may collect information about your participation and actions on the Services. This may include information such as the pages and profiles you view, how you browse the Services and dating insights. It can also include the various functions and features that you use, the connections you make, other friends or contacts you invite to the Services and profile searches you perform, or your use of our applications.
  • Location Data. We do not currently collect your precise geolocation or any latitude or longitude coordinates for you. Some of the information we collect, for example an IP address, can sometimes be used to approximate a device’s location. In some cases, we assign the latitude and longitude of the centre of a city or state on record for you to your profile as a way to improve our analytics and matches for you. This is a general latitude and longitude and does not correspond to your real time or historical location specifically.
  • Information Provided by Others. We may be provided with information relating to you or your conduct on the Services by other users of the Services. For example, we will collect your email address if another user tries to refer ConnecTwo to you. We also collect information that third-party organizations may provide to us, such as contact details, demographic information, Internet navigation details (for example, how your mouse moves on a screen, which tells us if you are a bot or not) or fraud prevention information. Financial institutions or payment processors may also provide us updated payment information or payment methods related to your paid account or paid subscription and services.

Information we receive from others

In addition to the information you provide us directly, we receive information about you from others, including:  
  • Other Users: Other users may provide information about you as they use our services. For instance, we may collect information about you from other users if they contact us about you. Also, if a user asks us to access contacts from his/her phonebook and you happen to be one of those, we may use it to reach out to you on behalf of the user.
  • Social Media: You may be able to use your social media login (such as Facebook Login) to create and log into your ConnecTwo account. This saves you from having to remember yet another user name and password and allows you to share some information from your social media account with us.
  • Other Partners: We may receive info about you from our partners, for instance when ConnecTwo accounts can be created through a partner’s websites (in which case they pass along registration information to us) or where ConnecTwo ads are published on a partner’s websites and platforms (in which case they may pass along details on a campaign’s success).
We may link or combine the personal data we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us. We may anonymise and aggregate any of the personal data we collect (so that it does not directly identify you). We may use anonymised information for our business purposes including testing our IT systems, research, data analysis, improving our Services and developing new features. We may also share such anonymised information with others. Where you do not provide the personal data detailed in this Privacy Policy, we may not be able to provide you with the Services.

How We Collect and Use Information

The main reason we use your information is to deliver and improve our Services. Additionally, we use your information to help keep you safe and to provide you with advertising that may be of interest to you. Generally, we will use your personal data in the following circumstances:
  • Where we need to perform the contract we are about to enter into or have entered into with you for the Services.
  • Where you have given consent for us to use your personal data and your sensitive personal data to provide certain Services. (You may withdraw your consent for some uses of the data at any time by contacting us.)
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
Personal data we receive will be used for the purposes it was provided, including: To administer your account and provide our services to you
  • Create and manage your account
  • Provide you with customer support and respond to your requests
  • Complete your transactions
  • Communicate with you about our services, including order management and billing
To help you connect with other users
  • Analyze your profile and that of other users to recommend meaningful connections
  • Show users’ profiles to one another
  To ensure a consistent experience across your devices
  • Link the various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them.
  To serve you relevant offers and ads
  • Administer sweepstakes, contests, discounts or other offers
  • Develop, display and track content and advertising tailored to your interests on our services and other sites
  • Communicate with you by email, phone, social media or mobile device about products or services that we think may interest you
  To improve our services and develop new ones
  • Administer focus groups and surveys
  • Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior)
  • Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).
  To prevent, detect and fight fraud or other illegal or unauthorized activities
  • Address ongoing or alleged misbehavior on and off-platform
  • Perform data analysis to better understand and design countermeasures against these activities
  • Retain data related to fraudulent activities to prevent against recurrences
  To ensure legal compliance
  • Comply with legal requirements
  • Assist law enforcement
  • Enforce or exercise our rights, for example our Terms
To process your information as described above, we rely on the following legal bases:
  • Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you.
  • Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.
  • Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.
In accordance with your preferences, we may also use your personal information to provide you with information about services, promotions and offers that may be of interest to you. We may use your personal information in order to ascertain the services, promotions and offers that are likely to be of particular interest to you. This document explains how you can change whether to receive this information. Please note that, even if you choose not to receive this information, we may still use your personal information to provide you with important services communications, including communications in relation to any purchases you make or services you use.

How to change your preferences

We operate in line with EU GDPR (May 2018) data protection guidelines. We respect your rights and will respond to any request for access to personal information and requests to delete, rectify, transfer, data and to stop processing. We will also advise you on how to complain to the relevant authorities, namely the Information Commissioner’s Office. Any requests or objections should be made in writing to the Data Controller or you can visit our website, call, or email us to contact us to change your preferences at anytime.

Scope of Agreement

By submitting your personal data on this site or as required for us to provide services to you, you are affirming your agreement for such information to be used in accordance with this privacy policy. You will be able to change your preferences at any time by the methods described as prescribed in this document. We may from time to time use your information for marketing, account management or relationship management purposes. The main purpose of this is to provide you with information about the services which we think may be of interest to you and/or to maintain any existing relationship we may have with you.

Opting out at a later date

Where you give your consent for us to process your data, for example when you agree to us sending you marketing information or where you agree to us processing financial data, you can contact us to amend or withdraw your consent at anytime. You can also choose to object to processing and request deletion of your data. We respect all user rights as defined in GDPR. If you have any comments or wish to complain please contact us.

How we store and process your data

Your data will be collected stored and processed in the UK only, we do not transfer your data outside the EU. Your data will be stored for up to 7 years to ensure we have records of service, payments, and other interactions we have with you. The data will then be deleted, unless:
  • We must keep it to comply with applicable law
  • We must keep it to evidence our compliance with applicable law
  • There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved
  • The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account.
In order to provide our services to you, we use recognised third parties to take payment, conduct credit reports and other checks, manage our company accounts and provide banking services. We will store transactions, payment and order data for up to 7 years or for as long as required by UK financial and company regulations. These third parties may operate outside the EU, if this is the case we will ensure precautions are in place to protect your data. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us. If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing. We may be legally obliged to disclose your personal information without your knowledge to the extent that we are required to do so by law; in connection with any ongoing or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. You will only receive marketing communications from us if you have:
  • Requested information from us or purchased services from us
  • If you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications
  • You have not opted out of receiving marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Our obligations

We are a data controller. In relation to the information that you provide to us, we are legally responsible for how that information is handled. We will comply with the GDPR (2018) in the way we use and share your personal data. Among other things, this means that we will only use your personal data:
  • Fairly and lawfully
  • As set out in the legislation and this policy
  • To the extent necessary for these purposes
  • We will take steps to ensure your data is accurate and rectify data as necessary
Under certain circumstances, you have rights under the data protection laws in relation to your personal data. These include the right to:
  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Our Policy Towards Children

The Service is not directed at persons under 18 and we do not knowingly collect personal data from persons under 18.

Third Parties

Our Services allow you to share information about yourself with other individuals and other companies, including other users and potential users of the Services or other services offered by ConnecTwo. Consider your own privacy and personal safety when sharing your information with anyone, including information you share through your profile. We may have to share your personal data with the parties set out below for the purposes in the table above.
  • Disclosure to Protect Abuse Victims. We reserve the right, but have no obligation, to disclose any information that you submit to the Services, if in our sole opinion, we suspect or have reason to suspect, that the information involves a party who may be a victim of abuse in any form. Abuse may include, without limitation, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be disclosed to authorities that we, in our sole discretion, deem appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge and agree that we are permitted to make such disclosure.
  • Technology Services Providers, including infrastructure partners (such as AWS), customer support service providers, analytics service providers, cybersecurity partners, fraud analytics companies, payment providers, chargeback representation services and similar partners.
  • Advertising networks and technology companies that measure advertising performance and attribution.
  • Third parties, including consultants, who we engage to provide services on our behalf or to jointly provide services to you, including but not limited to contests and sweepstakes, marketing outreach and analytics, customer support, safety checks, and payment services (such as Cyber Source).
  • Social Networks, such as Facebook, where you have given permission to do so or where you have used your social network account to log-in to ConnecTwo. If you have chosen to do this, your data will be governed by the privacy policy of that social network.
  • To, in our discretion, (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms of Service, including investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect against harm to the rights, property or safety of ConnecTwo, its users or the public as required or permitted by law and (v) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.
  • In connection with any company transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy, dissolution, divestiture or any related or similar proceedings; and
  • We require all third parties to respect the security and privacy of your personal data and to treat it in accordance with the law. The majority of the third parties we share your personal data with are service providers that are permitted to process your personal data for specified purposes and in accordance with our instructions only. Some third parties will process your personal data for their own purposes as data controllers; please refer to their privacy policy which applies to their processing of your personal data. We are not responsible for those third parties.
We may also have to share your personal data with the parties set out below for the purposes described in this document:
  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, credit scoring, banking, legal, fraud protection, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours. If you have any queries or concerns about your data usage, please contact us. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

CROSS-BORDER DATA TRANSFERS

Sharing of information sometimes involves cross-border data transfers, for instance to the United States of America and other jurisdictions. As an example, where the service allows for users to be located in the European Economic Area (“EEA”), their personal information is transferred to countries outside of the EEA. We use standard contract clauses approved by the European Commission or other suitable safeguard to permit data transfers from the EEA to other countries. Standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. As well as your ability to accept or reject cookies, we also require your permission to store cookies on your machine, which is why when you visit our site, you are presented with the ability to accept our terms of use, including the storage of cookies on your machine. Should you not accept then you are free to leave our website, at any time.
  • We use the following types of cookies:
    • Strictly necessary cookies. These are cookies that are required for the essential operation of the service, such as to authenticate users and prevent fraudulent use.
    • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Service when they are using it. This helps us to improve the way the Service works, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies. These are used to recognise you when you return to the Service. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it, and the marketing messages we send to you more relevant to your interests. We may also share this information with third parties who provide a service to us for this purpose.
    • Third party cookies. Please be aware that advertisers and other third parties may use their own cookies tags when you click on an advertisement or link on our website. These third parties are responsible for setting out their own cookie and privacy policies.
  • The cookies we use are designed to help you get the most from the Service but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse cookies you may not be able to use the full functionality of the Service. These settings will typically be found in the “options” or “preferences” menu of your browser.
  • We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your online browsing history and your interests. To do this, we or our advertising partners may collect information about how you use or connect to our Service, or the types of other websites, social media services, content and ads that you (or others using your device) visit or view or connect to our Service. Typically, this information is collected through cookies and similar tracking technologies.
  • We also use clear gifs in HTML-based emails sent to our Customers to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of our Service. You can set your email options to prevent the automatic downloading of images that may contain these technologies that would allow us to know whether you have accessed your email and performed certain functions with it.

Other Legitimate Interests

Under the GDPR, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including credit and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you).

Contacting us, exercising your information rights and Complaints

If you have any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact us at: ConnecTwo.co.uk. We will process SARs within 30 days, SAR responses are usually free but we reserve the right to charge for excessive or unfounded requests. We fully comply with Data Protection legislation and will assist in any investigation or request made by the appropriate authorities. If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF www.ico.org.uk
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Your privacy is important to us and we will never rent or sell your information.

 
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